Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
Shipping Methods
| Product Type |
Processing Time |
Shipping Options |
When will I get it? |
| Accessories |
Usually ships same day * |
Standard
(1-5 business days)**
2-Day
(2 business days)
Overnight
(1 business day)**
|
1-5 business days
2-3 business days
1-2 business days
|
| New Phone and Activation |
Usually ships next business day * |
2-Day
(2 business days)
Overnight
(1 business day)**
|
3-4 business days
2-3 business days
|
| Any Combination of above items totaling $50 or more (pre-tax) |
Usually ships next business day * |
Standard
(3-7 business days)
2-Day
(2 business days)
Overnight
(1 business day)**
|
3-7 business days
3-4 business days
2-3 business days
|
* These shipping times are contingent upon product availability and service activation. For orders that include activated service, shipping is also contingent upon a timely and successful credit check and activation. The carrier you selected (Alltel, AT&T, Sprint, T-Mobile, Verizon Wireless, etc.) must approve your application for new service before your phone can be activated / shipped. Most phone orders are approved, activated and shipped within the same day. In some cases, however, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information from you, we will need to reach you immediately. So please make sure your order contains an email address that you check regularly, or you can also opt to be notified via SMS text message if you have an SMS messaging device available to you.
** Not available for delivery to Hawaii or Alaska
Please note: Saturday delivery is not available. We do not ship to P.O./A.P.O/F.P.O Box addresses
When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. If you selected an expedited shipping method like Second Day or Overnight, your order will ship within 1 to 2 business days. Business Days are defined as: Monday through Friday and excludes most US holidays. Once your order ships it will take 1 to 5 business days to arrive depending on which shipping method you selected and your shipping address.
Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:
Please note that your item must ship before you can track it. Your package may not be visible within the shipper's tracking system until several hours after the product leaves our warehouse.
LetsTalk.com Guarantees
The following guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applicatio
ns & content and gift certificates.)
California residents: these policies may be different. Click here for details.
15 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by LetsTalk.com, we'll be happy to refund your payment. To qualify for a refund, you must request a Return Merchandise Authorization (RMA) via our Self Service Return process (accessible from the Order Status page) or contact Customer Service within 15 days* after receiving your shipment (or before using up 60 minutes of talk time, whichever is reached first).
* These return policies may be different for customers in the state of California. Click here for details.
Upon return acceptance, you will receive email notification. Customers returning phones with activated service will then be instructed to contact any carrier/service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. See Service Plan Cancellation, below, for more details.
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must request an RMA via our Self Service Return process (accessible from the Order Status page), or contact Customer Service within 30 days after you receive your shipment (or before using 60 minutes of talk time, whichever is reached first).
After 30 days, products are supported directly by the manufacturer warranty. Please click here for a list of manufacturer's contact information.
To receive a credit for the return of a device or accessory, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, an email notification will be sent and item(s) will be shipped back at the customer's expense. No return credit will be provided.
Exchanges/Returns
Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged.
California residents: these policies may be different. Click here for details.
Our 30-day Satisfaction Guarantee and our 15-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
- For Return Orders, click on the Request RMA link on the Order Status page and follow the instructions to obtain an RMA (Return Merchandise Authorization).
- For Exchange Orders ONLY, call Customer Service at 1-888-848-4792 or email us and submit a request to obtain a Return Merchandise Authorization (RMA). Be sure to reference your name and order ID number.
- Once your return is authorized you will be directed to a link on the Order Status page. Click the link to generate a postage-paid UPS return label.
- Print out the label and affix to your box. Be sure that all original items are included with your return. You may be billed for any missing or damaged items.
- Find a UPS service location that is convenient to you (http://www.ups.com/dropoff?loc=en_US) and bring in your return box --with the paid return label affixed. You will be able to track your package with the tracking number at www.ups.com.
Return Processing Time and Notification
Once LetsTalk.com has received your returned item(s), we will process your return within 2 business days. You will receive an email notification of any returned credit. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.
Service Plan Cancellation
When you select a service plan in your order, LetsTalk.com initiates the contractual agreement between you and the service provider and activates the equipment for you with that service provider/carrier. If you wish to change or cancel your service plan, contact LetsTalk.com immediately at 1 888-848-4792 and we will advise you on how to proceed. Usage and other fees may be charged by the service provider. Please do NOT cancel your service plan directly with the service provider without first contacting our customer service department, otherwise LetsTalk.com may charge you an equipment subsidy recovery fee.
Complete Carrier Terms & Conditions and LetsTalk.com Terms & Conditions were displayed to you at the time of your LetsTalk.com order (prior to "Order Check-Out").
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly (For a list of service providers, click here). Please see Service Plan Cancellation", above, for further details.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.
Damaged in Shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
