NET10 Prepaid Service

Customer Rating: 2
by Maureen -- January 22nd 2008 -- Rochester, NY

As far as coverage and call quality I haven't used it enough to judge fairly. I bought it for occasional work use and emergencies. I gave 3 local people the number. I just bought it last Wednesday. Activated it Thursday. I've had between 8 and 12 long distance calls on it that are not for me and are using up my minutes. Much to my surprise, when you call the net10 customer service line it costs you minutes. If you call from your home phone it costs you long distance. After all that, it took the guy 17 minutes to record this simple problem and then tell me they can't credit me the minutes and just that they'll look into it. I would consider this VERY POOR customer service. If their customer service is any example of their phone service, then net10 is not a good choice.

Customer Rating: 3
by Paul -- January 16th 2008 -- Howards Grove, WI

I was initially satisfied with my net 10 phone. Cost at 10 cents/minute is good. There are a number of dead spots in my state with no coverage. The problem came up when I had to replace my net 10 phone due to damage. I bought a new model and when I tried to activate it, the SIM card was rejected. A new card was sent to me in an acceptable amount of time. The customer service person was very hard to understand. Poor english skills. Activation was completed along with the 900 minutes that Net 10 allowed from my old phone. I actually had over 1,000 minutes but could not prove it due to totally damaged old phone. After activation I could neither make or receive calls, however, minutes were deducted from the phone each time I tried. I called again and was told I needed another new SIM card because the phone was activated on the wrong card. I called to activate after the new card arrived. Customer Service said I had been given an additional 900 minutes as compensation for the troubles and the service time extended 12 days for the 12 days I had been without phone service. When I told customer service the additional 900 minutes were not on the phone he said I must have used them up during the time my phone was inactive. None of the minutes or extended time have been issued. Latest call to Net 10 was a waste of time.

Customer Rating: 2.8
by R. Steele -- January 3rd 2008 -- Springfield, OH

Be careful of Net 10! I bought a card of 300 minutes, added them to the phone and received the minutes then my phone was deactivated because they thought I had not bought the minutes. There were the minutes on my phone, plain as day. I had the store receipt for the card but had thrown the card away once I'd used it so I did not have the pin number. Now I'm out $30 and have a useless phone. If you must have Net 10 (which is very economical for infrequent users like myself), save your cards even after you've added the airtime to the phone. If not then you, like me, may be throwing money away. I will never use Net 10 again. To be fair, the call quality and coverage is very good but the customer service is atrocious. They also route their calls to a foreign country and the reps are very hard to understand.

Customer Rating: 3.5
by Quyen Wolfe -- October 31st 2007 -- Richmond, IN

Customer Service is terrible. People on the phone don't speak English well. They don't understand you when you try to tell them about your problem. Please hire English speaking people to do your Customer Service!!!!!!!!!!!!!!!

Customer Rating: 4
by pokute -- August 21st 2007 -- Los Angeles, CA

If you let your phone "expire" and then try to use the "re-activation" feature of their website, you navigate a long trail of pages, and then after 10 minutes of this they tell you to call customer service to request a new Sim card. There is no provision for ordering a new Sim card online, and no mention of the expiration of the Sim card anywhere online or in the phone documentation. I got this phone specifically to avoid the notoriously bad customer service of cellphone companies...

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